Generally, if an item is in stock, it will ship that day or the next business day. Larger items, such as grandfather or floor clocks, may take up to 5 business days to ship. If an item is on backorder, it may be several weeks before the item is available to ship, and special order items may take several months to arrive from our parent company in Germany. We will keep you updated if these circumstances apply to your order as much as we can. Weights are shipped separately.

We ship orders via our UPS account from our warehouse in South Carolina. UPS requires a street address and many of our items require signing upon delivery.

We are currently able to ship within the U.S., Canada, and Mexico. However; please be aware that orders shipped outside the continental United States will be charged at international shipping rates, and customers in these locations will be responsible for customs and duties (if any) and any return shipment fees.

We accept Visa, Mastercard, Discover, and American Express. Your card will be charged when your items have shipped.

Currently, you can place your order directly on our website. You may also call our offices at 888.926.1652 during normal business hours, Monday-Friday from 8:00am-5:00pm EST and one of our customer service representatives will be happy to assist you with your order.

Our customer service team is standing by, ready to assist you and resolve any outstanding issues. Feel free to contact us at 888.926.1652, Monday-Friday from 8:00am-5:00pm EST or via email at sales@rightontime.com. Be sure to have your customer number ready, as well as any information regarding the items ordered.

The weights are hung left to right or light to heavy, with the heavy weight on the chime side.

To fix a clock that is off by an hour the best thing to do is take the hour hand and place it on the time it is striking. Then wait the hour, letting the time synchronize. After this time has passed you then adjust the minute hand, not allowing it to touch the hour hand, placing the minute hand on the correct time.

The safest way to move a clock is by keeping it upright, if able to do this it is only necessary to remove the weights and tie up the chains. If laying it down is the way it will be moved more steps will have to be made. First, the weights will need to be removed. Secondly, the chains will need to be secured. Finally, stabilizing the chime rods with tape or foam. After these steps are done it is suggested to stabilize the glass by using tape to create X’s on the glass and stuffing the empty cavity at the bottom of the clock with a blanket.